We’re now hiring for a fixed-term Box Office Coordinator to join our team

ABBEY THEATRE Amharclann na Mainistreach | Job Description

JOB TITLE:                                       Box Office Coordinator

RESPONSIBLE TO:                          Box Office Manager

CONTRACT:                                    40 hours per week, 6 month contact

For 115 years, the Abbey Theatre has played a significant role in reflecting Ireland’s evolving cultural, political and social identity. It has done so through the creation and staging of an important literary repertoire which has helped Irish people to understand and communicate what it means to be Irish. This role continues, as the nation’s sense of identity continually evolves and our population becomes increasingly multicultural. In this more globalised world, it is vital that the Abbey Theatre continues to stand proudly amongst our peers as a world-class national theatre, touring our work internationally and attracting great artists to work in Ireland.

The Abbey Theatre’s mission is to effectively and imaginatively engage with all of Irish society through the production of ambitious and courageous theatre, in all its forms. Ireland’s National Theatre is artist-led and audience-focused. We aim to ensure our programmes are driven by ambitious, big ideas by theatre-makers of all disciplines, relevant to our times, and communicated effectively to all our citizens and stakeholders.

Our vision is to build a 21st century theatre and company, where creativity drives our every move, developing the artists and audiences of the future. We will be a confident collaborative company, leading the way in how Irish theatre is developed, produced and disseminated; and where everyone who works with us, irrespective of their role, knows that they are contributing to the work of one of the world’s great theatres.

Planning is in train for the re-building of the Abbey Theatre in line with the Project Ireland 2040 plan announced by the Department of Culture, Heritage and Gaeltacht.

The Abbey Theatre is the National Theatre of Ireland. It occupies a unique position in the hearts and minds of Irish people. Comprised of two theatres, the Abbey Theatre, with a capacity of 492 seats, and the Peacock Theatre, with a capacity of 132 seats, the company produces a year-round programme of productions, public readings, talks, workshops and artistic development work.

PURPOSE OF JOB:

 

An opportunity exists for a Box Office Coordinator to support a strong sales and customer focused team, enabling the team to work to its highest potential by consistently delivering an efficient, informed and professional service to Abbey Theatre customers and stakeholders. This person will ensure that each visitor has a positive, engaging experience while also developing new customer and business relationships.

The post holder will work closely in a team of two Visitor Services Coordinators to lead and support staff to deliver on departmental goals and objectives, including sales targets, in the context of the Abbey Theatre’s overall mission, vision and goals.

RESPONSIBILITIES

 

Duties include but are not limited to:

Sales & Customer Service

 

  • Ensuring that all visitors have a positive experience by implementing and maintaining excellent customer service standards that are reflective of the brand and values of the Abbey Theatre.
  • Coordinating and supervising the team across the full range of services – front of house, ticketing, membership, reception, bar, café, merchandise, events and guided backstage tours, in line with department standards.
  • Resolving visitor issues in a timely and professional manner and document all

feedback on Tessitura (the Abbey Theatre’s CRM system).

  • With the management team, identifying opportunities and implementing new initiatives to maximise sales and exceed targets, and to make the visitor experience more engaging and memorable
  • Assisting all stakeholders in the Theatre, ensuring the Theatre all activities are carried out to the highest standards

Operational

  • Ensuring that the day to day operations of the Sales and Customer Service team are efficient, that staff coverage is adequate to meet demand and that staff are equipped and informed.
  • Supervisory user of Tessitura (CRM), and TMS (time and attendance) systems.
  • Assist Managers in rostering the team, updating where necessary
  • Completing cash reconciliation, lodgments and end of day reporting, compiling with all financial controls.
  • Maintaining and reviewing Standard Operating Procedures (SOPs), policies and systems to improved efficiency and reduce costs.

Training

 

  • Supporting, coaching and motivating the Sales and Customer Service team to deliver on sales targets and departmental goals, always leading by example.
  • Implementing staff training and development
  • Participate in and contributing to the performance management

Health and Safety

 

  • Acting as Chief Fire Marshal in the event of an emergency evacuation and ensure the safety of all visitors and staff.
  • Being the point of contact for any incidents/accidents involving customers and ensure

that the team adheres to company policy and procedures in line with first aid training.

General

 

  • Ensure compliance with all relevant Work closely with colleagues to strengthen interdepartmental relationships and understanding.
  • Any other duties as may be deemed reasonable and

PERSONAL SPECIFICATION

The post holder will have:

  • Proven experience of delivering an exceptional standard of customer service in a high volume sales environment.
  • The ability to lead and motivate a diverse Strong verbal and written communication skills.
  • High level of computer literacy is essential, with CRM database or POS experience
  • Demonstrable experience of meeting and exceeding sales
  • Good administration and organisational skills, with strong attention to
  • Ability to work effectively as part of a team and individually, to make decisions, take initiative and prioritise tasks.
  • Reliability and the ability to work flexibly and effectively under
  • Cash management and reconciliation
  • Ability to react positively to and embrace
  • An interest in theatre and the

KEY RELATIONSHIPS

  • Customers, suppliers, key stakeholders and Abbey Theatre staff

APPLICATION PROCESS

 

To apply, please send the below information:

  • Up to date CV
  • Cover letter

(Outlining why you want this particular post and highlighting the skills and experience that you could contribute)

The closing date for applications is 5 pm on Tuesday, 19th September 2023.

 

The Abbey Theatre is an equal opportunities employer