Purpose and Scope of the Post
Dublin Theatre Festival is seeking two Box Office Specialists to manage and process all requests and tickets, including tickets for our specialised groups: the Friends of the Festival, domestic and international group bookers. This position reports to the Audience Development and Sales Manager.

Duties and Responsibilities
During festival time, box office staff may work both the main festival box office and offsite at temporary and established festival venues. Duties include:

Sales and Administration

• Process bookings including telephone, mail, web and in venues during the Festival period
• Maintain a highly professional and helpful attitude towards serving the public
• Process Membership sales, renewals and Friends bookings while recording and filing all booking forms and relevant information
• Engage in marketing and e-communications as part of our group booking and membership recruitment
• Maintain highly efficient correspondence records, ensuring each communication is responded to in a timely and efficient manner
• Build and maintain a strong knowledge of the performances, theatre companies and events in our programme and confidently engage with and advise customers as appropriate

Computerised Ticketing System

• Attention to training to gain an excellent working knowledge of the box office ticketing system

Financial

• Balancing of cash floats at the end of the day

General

• Actively and diligently maintain and use organisation systems to ensure an effective, positive and productive working environment
• On occasion attend events and launches, which may take place in the evening and outside core working hours
• Support the Festival’s commitment to diversity, inclusivity and accessibility, maintaining awareness of barriers to attendance, provision of access services, and ensuring a welcoming, pleasant and appropriate experience for our audience
• Awareness of and attention to health and safety issues, data security and sustainability measures within the work environment

Person Specification
The key qualities sought are:

• Excellent customer service and communication skills
• Computer literacy, confidence in learning to use new software quickly
• Experience of interacting with members of the public and engaging with their individual interests
• Ability to remain calm and attentive to customer needs in a fast-paced environment
• Great attention to detail, and capacity to follow instruction and administrative procedures as directed
• Enthusiasm, resourcefulness and initiative
• Flexibility regarding work schedule

Type of Contract
Seasonal and temporary, 13 weeks (21 July – 12 October)

Hours of Work
The post is part-time 20 hours per week from 21 July to 19 September, then full time from 22 September, working up to 48 hours across a six-day week during the festival period (25 September-12 October). This includes evening and weekend work around key dates such as launch (22/23 July) and during the festival period.

Holidays
Statutory holiday entitlements apply. Requests for leave will be considered, taking into account the busy nature of the festival period. Leave must be scheduled and approved by your line manager prior to commencing your contract. Unused holiday entitlement will be paid at the end of contract.

Salary
€29,120 per annum pro rata / €14.00 per hour, calculated weekly & paid monthly.

Application Process
Applicants are invited to submit:

• A detailed CV outlining all relevant experience
• A cover letter outlining your experience, how you believe it relates to the role and what you can bring to the role. We are open to receiving cover letters in video format. If you would like to submit a video cover letter please ensure that it is approximately 2 minutes long and addresses the above points.
• Contact details for two professional referees. Only the referees of shortlisted applicants will be contacted, and applicants will be notified in advance.

Submissions & Confidentiality

The festival acknowledges applicants’ need for privacy and will take all necessary steps to ensure all applications and interviews are handled confidentially.

Enquiries in strictest confidence, as well as applications (by email only) should be addressed to Louise McGrath, Festival Administrator, at recruitment@dublintheatrefestival.ie.

Closing Date
The closing date for receipt of applications is 12pm Wednesday 28 May.

Interviews
Interviews will be held on Thursday 12 June. Applicants selected for interview will be expected to make themselves available on this date.

If you require reasonable accommodation for any part of the application process, please let us know by emailing recruitment@dublintheatrefestival.ie