FRONT-OF-HOUSE DUTY MANAGER
Casual/Part-Time
About The Role
The Helix Theatre, located at DCU in Glasnevin is looking to hire Duty Managers in a casual capacity in advance of the upcoming season. Successful applicants will display strong skills within the realm of customer service; a kind, hospitable and proactive personality; strong communication capabilities and an ability to lead a team.
The Helix is one of Dublin’s leading venues for entertainment, and a position as a Duty Manager is vitally important in managing the Front of House team to ensure our patrons have the ultimate experience.
On shift you will manage a team of Chief Stewards and volunteers, and work closely with other staff members in other departments. You will report directly to the Front of House Manager.
This position will suit individuals looking for weekend or evening work, as complimentary to their studies or other commitments, particularly those looking for a career in the fields of events, entertainment, arts or hospitality.
Key Responsibilities
Meeting and liaising with local and international clients and assisting them to deliver exceptional events across the fields of entertainment and conferencing.
Professionally and personally engage with promoters, stakeholders, delegates, performers, crew and guests throughout their time at The Helix, to provide them with a wonderful experience in all facets of venue operation.
Completing all relevant paperwork for every event; including legal documents such as show reports and merchandise sales forms.
Leading a team of Chief Stewards and Ushers to ensure the Front of House operations of The Helix work effectively and seamlessly during shows and events.
Liaising with other departments of The Helix, including the technical crew, box office supervisors, bar and catering staff, cleaning staff, security and stage door attendants.
Assisting patrons with any and every request, and handling their complaints in a reasonable and empathetic manner.
Delivering direct briefings for staff members before shows or events to ensure the entire team are ready for all aspects of the upcoming event.
Ensuring all Front of House operations are carried out in accordance with company procedures, Health and Safety policies and Fire Evacuation procedures.
Managing audience flow and ensuring the safety and comfort of all patrons attending events.
Acting as the lead point of contact during performances and events, responding to any operational issues that may arise.
Supporting the Front of House Manager with the day-to-day running of venue operations.
Carrying out any additional duties as assigned by management.
Responsibilities
The Duty Manager will be required to work evenings and weekends as well as daytime hours.
Exhibit proper interdepartmental communication and organisation.
Work with the Events & Operations Coordinator to appropriately respond to patron issues.
Manage and motivate teams of Chief Stewards and Ushers during live events.
Follow venue management procedures to comply with company policies.
Maintain a calm and professional approach in a busy live events environment.
Perform other duties as assigned by management.
Essential Skills
Previous experience in event management/venue operations essential.
Excellent communication and interpersonal skills.
Ability to remain calm and professional under pressure.
Strong organisational and leadership capabilities.
Flexibility to work late nights and weekends.
A proactive and hospitable attitude.
Ability to work effectively within a team environment.
Desirable Skills
Supervisory or managerial experience.
Prior experience working with large audiences.
First aid training or experience.
Own means of transportation.
An interest in the Dublin arts and entertainment scene.
Experience working in theatre, hospitality or live entertainment environments.
Application Details
Please email a copy of your CV to: sorcha.fenlon@thehelix.dcu.ie
Application Deadline: 2nd July 2026
Leave A Comment