We’re now hiring for a Café Assistant to join our team

ABBEY THEATRE Amharclann na Mainistreach | Job Description

JOB TITLE: Café Assistant – Fixed term

RESPONSIBLE TO: Visitor Services Manager

For 115 years, the Abbey Theatre has played a significant role in reflecting Ireland’s evolving cultural, political and social identity. It has done so through the creation and staging of an important literary repertoire which has helped Irish people to understand and communicate what it means to be Irish. This role continues, as the nation’s sense of identity continually evolves and our population becomes increasingly multicultural. In this more globalised world, it is vital that the Abbey Theatre continues to stand proudly amongst our peers as a world-class national theatre, touring our work internationally and attracting great artists to work in Ireland.

The Abbey Theatre’s mission is to effectively and imaginatively engage with all of Irish society through the production of ambitious and courageous theatre, in all its forms. Ireland’s National Theatre is artist-led and audience-focused. We aim to ensure our programmes are driven by ambitious, big ideas by theatre-makers of all disciplines, relevant to our times, and communicated effectively to all our citizens and stakeholders.

Our vision is to build a 21st century theatre and company, where creativity drives our every move, developing the artists and audiences of the future. We will be a confident collaborative company, leading the way in how Irish theatre is developed, produced and disseminated; and where everyone who works with us, irrespective of their role, knows that they are contributing to the work of one of the world’s great theatres.

Planning is in train for the re-building of the Abbey Theatre in line with the Project Ireland 2040 plan announced by the Department of Culture, Heritage and Gaeltacht.

The Abbey Theatre is the National Theatre of Ireland. It occupies a unique position in the hearts and minds of Irish people.  Comprised of two theatres, the Abbey Theatre, with a capacity of 492 seats, and the Peacock Theatre, with a capacity of 132 seats, the company produces a year-round programme of productions, public readings, talks, workshops and artistic development work.

 

PURPOSE OF JOB:

We are seeking an experienced Cafe Assistant to join our team at Peacock café. Reporting to the Visitor Services Manager, the purpose of the Cafe Assistant will be to provide excellent customer service performing a wide range of café duties and taking meticulous pride in the presentation of the Café.

This is a fixed term post with the Abbey Theatre, 14-39 hours net per week Monday to Sunday, depending on business needs.

 

RESPONSIBILITIES:

 

Duties include but are not limited to:

  • Delivering exceptional levels of customer service across all aspects of the Peacock Cafe.
  • Giving advice, guidance and recommendations on products and menu selection to customers to ensure a positive experience  and repeat business
  • Taking pride in delivering a quality food and beverage experience.
  • Maintaining a clean, hygienic, comfortable and well-presented cafe environment.
  • Handling customer complaints in the first instance and reporting feedback to the Managers
  • Ensuring compliance with all legislation, H&S and food hygiene.
  • Assisting with any other duties or projects as required by Management.

PERSON SPECIFICATION:

  • Hospitality experience essential ( preferable 2 years +)
  • Barista training
  • Having a friendly and engaging personality, a good communicator, able to work under pressure.
  • Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service.
  • Need to be willing to learn, take instruction and work under own initiative, supporting other team members and able to multitask.
  • An effective, well organised and efficient team player with a strong sense of discipline and urgency.
  • Knowledge of till operation and cash handling.
  • Excellent standards of personal presentation smart appearance and articulate.

 

APPLICATION PROCESS

To apply, please send the below information:

  • Up to date CV
  • Cover letter

The Abbey Theatre is an equal opportunities employer