The Visitor Services Assistant (VSA) team plays a key role in the delivery of The Ark’s strategic priorities, with a particular emphasis on Excellence and Engagement as they work closely with the whole of The Ark team as the main point of contact for our schools and public audiences. It is a multi-skilled and varied role designed to deliver the warmest of welcomes and support and enhance all public-facing activity here at The Ark and offsite in other venues, in line with our mission statement and core values.
There are two main aspects to the role:– Box Office: Supporting the Visitor Services team in all aspects of The Ark’s box office and reception operations, ensuring that operations and administration are efficient, organised, and welcoming. You will also have a key role in helping to promote The Ark and all its events.– Front of House: Working alongside their Visitor Services colleagues, artists, and other members of The Ark’s team to deliver safe, fun, and creative experiences. The focus for the VSA is always on our audiences and visitors, ensuring that they are welcomed, supported, and looked after during their time with The Ark – whether in our venue or offsite – seeing a performance, navigating an exhibition, or taking part in a workshop. The VSA will consistently deliver and enforce The Ark’s health and safety and Child Safeguarding Policies.
This is a casual role, with part-time hours varying from week to week depending on the needs of the programme and your own availability. A rota is created monthly based on your availability and the shifts available. Shifts will primarily be during the day, on weekdays and weekends, with very occasional early evening shifts.